Streamline 

Information for Consumers Regarding the Suspension of Service by Streamline Air, LLC
 
 Public Charter carrier Streamline Air, LLC d/b/a Streamline suspended all flight service effective September 14, 2012. 
 
 If you do not receive the transportation you purchased from Streamline, there are two primary means of pursuing a refund:
 
 Credit card purchases
 
 If you charged your Streamline ticket to a credit card, you may be able to have the cost of the ticket credited to your credit card account.
  Write to your credit card issuer, being sure to state your account number. Attach a complete copy of any evidence of the purchase,
  indicate the price of the ticket(s), scheduled flight date and the date that the purchase was charged to your card. State that Streamline 
 has ceased flying and that you will not receive the services that you charged to your account, and that you are requesting a credit pursuant 
 to the Fair Credit Billing Act.
 
 Under the law, this notice must be received by the credit card issuer no later than 60 days after the date that you received the first 
 monthly statement that listed the charge for the Streamline Air flight. However, credit card companies sometimes waive this deadline for future
  transportation that is not provided. 
 
 Cash or check purchases
 
 If you paid for your Streamline ticket by cash or check, you should make a written request for a refund to that carrier's escrow agent and securer.
  Credit card customers may file claims with their credit card issuer and with the escrow agent, but the consumer should advise both parties that
  he/she is filing a claim with the other. The escrow agent and securer are:
  

Escrow Agent	Securer
Shelby Financial Corporation	The Hanover Insurance Company
5 Great Valley Parkway	440 Lincoln Street
Suite 110	Worcester, MA 01653
Malvern, PA 19355
Toll Free: 877-933-1608 ext. 115	Reference: Security Agreement 1930055

 
 
 In your claim, make reference to Streamline Air, LLC and include the names, dates, amounts and destination of your flights. 
 Send a copy of all claims to Streamline Air LLC, at the following address:
 
 By US Mail By Email
 
 Streamline Air, LLC questions@iflystreamline.com
 3967 Forestridge Drive
 Richfield, Ohio 44286 
 
 Department of Transportation rules provide that consumers have 60 days after the date their trip would have been completed to file a claim with 
 the securer. If you request a refund through your credit card company and your claim has not been acted on within 60 days of the date of your
 Streamline flight, you should be certain also to file a claim within that time period with the escrow agent and the securer.

For all other inquiries, please send an email to: questions@iflystreamline.com or call 1-855-359-7876